All features
Feature
Omni Channel Solution
One inbox for every conversation, no matter which channel it started on.
Talk to a specialistWhat it is
Your customers move between voice, WhatsApp, email and webchat without a second thought. Your agents shouldn't have to switch tools to follow them. EloAppz brings every channel into a single workspace, so each conversation carries its full history forward and your team always knows what was said last.
Why teams pick it
- One unified inbox. Every channel lands in the same agent workspace, with no extra logins.
- Stateful conversations. Context follows the customer when they switch from a call to WhatsApp to email.
- Single analytics layer. Compare answer rates, response times and CSAT across channels in one view.
- Plug into your CRM. Two way sync with Salesforce, Zoho, HubSpot and most ticketing tools.
Use cases
Customer support
Resolve tickets faster because agents see the full thread before they reply.
Inside sales
Reach prospects on the channel they actually answer, then keep the thread going.
Service operations
Route, queue and SLA track every interaction from one console.
Ready to talk to your customers?
Send us a message on WhatsApp. You'll get a real reply, usually within minutes.